Refund Policy
Effective and last updated: July 20, 2026
This Refund Policy applies to purchases of the paid Solvenar license (the Product) sold by Joseph Ou, operating as Solvenar, in California, USA. It supplements our Terms of Service & License Agreement; if the two ever conflict, the Terms of Service control.
14-day full refund, no questions asked.
You may request a full refund within fourteen (14) days of your purchase, for any reason. This voluntary promise is in addition to any refund or withdrawal right the law already gives you.
How to request a refund
Our order process is handled by our authorized reseller and merchant of record, Paddle. Paddle processes payments, handles returns, and issues refunds. To request a refund:
- Go to paddle.net and submit a request using the email address you purchased with, or the order reference in your Paddle receipt; or
- Email us at me@josephou.com and we will help direct the request to Paddle.
Approved refunds are returned to your original payment method. The time it takes to appear depends on your bank or card issuer.
Your statutory rights
Nothing in this policy limits any longer refund, withdrawal, repair, replacement, or other remedy required by the law that applies to you. Consumers in the EU, EEA, and UK, among others, have a statutory right to withdraw from certain digital purchases within 14 days. Where the law gives you a stronger right than the voluntary promise above, that stronger right applies.
Digital delivery and immediate access
Solvenar is downloadable digital software delivered immediately. At checkout you may be asked to consent to immediate delivery and to acknowledge that starting to download or use the Product before the end of the statutory withdrawal period can affect a statutory cancellation right in some jurisdictions. Our separate voluntary 14-day refund promise above still applies regardless of that consent.
What a refund does to your license
When Paddle approves a refund, or confirms a final chargeback that has not been reversed, the associated paid license terminates. Because license keys are verified offline, a key may remain technically capable of activating the software, but continued use of paid features after termination is not authorized. Refunded and finally charged-back keys cannot be recovered, reissued, or used to obtain an upgrade. If a chargeback is later reversed, contact us so we can restore the associated license record. The free tier of the app remains available to you either way.
Free tier
The free tier of Solvenar costs nothing and requires no purchase, so no refund applies to it. You can evaluate Solvenar on the free tier before buying a paid license.
Questions
Questions about a refund or this policy: me@josephou.com. Payment and order support for a completed purchase is provided by Paddle at paddle.net.